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Relationships Management
Take Hear and Be Heard as a training programme
As a training programme Hear and Be Heard is most often conducted for clients in-house. A variety of formats is possible. It is sometimes conducted as a public programme for open enrolment. Click here to see the programme descriptor and a listing of formats. To discuss the options, fees and your interest in the possibility of undertaking the programme individually or with a group, contact us.
What is it for?
Hear and Be Heard is a comprehensive programme for assessing and enhancing relationships management and the people-skills necessary for constructive relationships within our professional or private situations. The programme goes to the heart of dialogue and confident interpersonal communication, to reveal and deal with the hidden belief structures and attitudes underlying our approach to understanding others and to making ourselves understood.
Research into effective thinking and intelligent behaviour indicates identifiable habits of mind which characterise effective thinkers in all walks of life. These are developmental qualities that are never completely mastered. Six of them are dominant themes of the Hear and Be Heard programme:
- Managing impulsivity.
- Thinking and communicating with clarity and precision.
- Persisting when the solution to a problem is not readily apparent.
- Listening to others with understanding and empathy.
- Asking questions and posing problems.
- Metacognition: thinking about our own thinking.
Who is it for?
The programme is for those who recognise that responsibility for constructive interactions and harmonious relationships begins with improving their own behaviours and attitudes. Leaders and managers at all levels, co-workers, parents and community workers find the programme establishes important reference-points and strategy for development, whatever their current interpersonal competence. It appeals to people who value and are open to -
- Treating ourselves and others respectfully.
- Getting to the root causes of problems.
- Clarifying personal values and ideals.
- Making attitudinal changes.
- Planning and managing long-terms progress through small-step change.
How will you benefit?
Hear and Be Heard is:
Diagnostic: identify and understand the causes of the difficulties you have in your exchanges with others, and those that they have with you.
Remedial: habituate simple skills, processes and practices in combinations that make very significant improvements.
Affirming: confirm the appropriateness of those aspects of your current behaviours and mental frameworks that are already responsive, mature, skilful and respectful.
You will learn how to -
- Enhance your capacity for interacting cooperatively.
- Determine problem ownership in interactions.
- Determine the most appropriate response skills.
- Speak so that others can easily listen and understand your needs, views, concerns or problems.
- Listen so that others are heard and understood.
- Increase your sensitivity to others' needs whilst respecting your own.
- Establish and hold boundaries with other people.
- Increase self-confidence and competence in the face of others' "difficult" behaviours.
- Reduce the levels and incidence of destructive conflict.
- Deal with and negotiate around differences or conflict fairly and respectfully.
- Respond constructively to others' distress, problems, criticism or hostility.
- Apply these generic people-skills to leading, managing, supervising, coaching others' performance and giving constructive feedback.
What people say about it
Those who have undertaken Hear and Be Heard report very significant self-understanding of their own part in problems experienced with others, and a surprising degree of ability to make sustainable improvements to their relationships practices: greater self-assertion, more confidence, clarity, honesty, cooperation, the ability to approach and resolve conflict openly with respect for individual differences, and more satisfying everyday dialogue.
- "A most productive and empowering programme. It gave me a mandate to change my approach to relationships and much more confidence for resolving problems."
- "It is impossible to exaggerate the importance of this course on the rest of my life!
- "Deals sensitively and effectively with the 'freight' of old habits, beliefs and feelings, while teaching alternative practices that really work! . . . Brilliant!
- "I made improvements I had not thought possible. One of the most enlightening journeys I've ever undertaken!
Where did it come from?
Designed and written in New Zealand by Tom Watkins, Hear and Be Heard is based on his Managing Effective Relationships programmes used by corporate and community clients since 1982 to build successful relationships. It has an outstanding reputation for enhancing people-skills.
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