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Problem Solving
Take a training programme
A: Coaching, Feedback and Problem Solving
An experiential skills-training programme conducted in a variety or formats and supported by a comprehensive Guidebook. Contact us to discuss your interest in the possibility of your undertaking the programme, individually or with a group.
Purpose
Enhance skills and processes with which to support or guide the self-development of staff (in peer, supervisory or mentoring relationships) for their current roles, for their work as it is likely to develop over the next 12 - 24 months, and for whatever are their future career directions.
Outcomes
- Identification and appreciation of what individuals require to contribute their best to organisational success.
- Methodical learning from everyday experiences.
- Systematic reinforcement and recognition of progress.
- Early correction of undesired practices.
- Self-monitoring and self-directing of immediate and long-term self development plans.
- Shared perspectives of individual and collective work experiences.
- Efficient transfer of useful knowledge, understanding and practical ability.
- Reinforcement and extension of the collective wisdom.
- Rapid induction of new staff into the organisational culture.
- Continuous reinforcement of the organisation's values, culture and leadership direction.
- Support and encouragement for confronting challenges.
- Clear understanding of what causes problems and challenges for participants, and of what is required to minimise the negative effects of these.
- Reduced incidence of unresolved, recurring or recycled problems for staff.
Programme Components
- Coaching, its purpose, and the role of coach defined.
- Coaching distinguished from performance management and linked to it.
- The coaching framework context and application.
- Coaching linked to other employee development systems.
- Methodically planned and managed coaching.
- Facilitating self-development via the process.
- Constructive, destructive and conventional feedback.
- Giving and receiving feedback.
- Problem ownership.
- Problem definition.
- Problem clarification and resolution practices.
For a full programme descriptor or to discuss delivery options and volume discounts, contact Tom Watkins.
B: Hear and Be Heard
Hear and Be Heard is a comprehensive programme for assessing and enhancing relationships management and the people-skills necessary for constructive relationships within our professional or private situations.
A foundational component of Hear and Be Heard is development of problem solving competence:
- Determining "problem ownership.
- Applying an efficient, methodical problem clarification/problem resolution model.
- The interpersonal practices (especially the listening and questioning skills) required to use these models.
These models and practices are used within the training to also address the real-life presenting problems of those studying the programme.
Hear and Be Heard is available in a variety of formats. For a more detailed programme descriptor, click here. And for a discussion of the options, click here.
If you are unsure of the best form of Hear and Be Heard for yourself or for others, or if you would like to discuss the availability of volume discounts, contact Tom Watkins.
Select and contact a Mentor if you'd like to discuss these ideas or want support to make progress with your own issues.
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