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Performance Management
Take a training programme
Coaching, Feedback and Problem Solving
An experiential skills-training programme conducted in a variety or formats and supported by a comprehensive Guidebook. Contact us to discuss your interest in the possibility of your undertaking the programme, individually or with a group.
Purpose
Enhance skills and processes with which to support or guide the self-development of staff (in peer, supervisory or mentoring relationships) for their current roles, for their work as it is likely to develop over the next 12 - 24 months, and for whatever are their future career directions.
Outcomes
- Identification and appreciation of what individuals require to contribute their best to organisational success.
- Methodical learning from everyday experiences.
- Systematic reinforcement and recognition of progress.
- Early correction of undesired practices.
- Self-monitoring and self-directing of immediate and long-term self development plans.
- Shared perspectives of individual and collective work experiences.
- Efficient transfer of useful knowledge, understanding and practical ability.
- Reinforcement and extension of the collective wisdom.
- Rapid induction of new staff into the organisational culture.
- Continuous reinforcement of the organisation's values, culture and leadership direction.
- Support and encouragement for confronting challenges.
- Clear understanding of what causes problems and challenges for participants, and of what is required to minimise the negative effects of these.
- Reduced incidence of unresolved, recurring or recycled problems for staff.
Programme Components
- Coaching, its purpose, and the role of coach defined.
- Coaching distinguished from performance management and linked to it.
- The coaching framework context and application.
- Coaching linked to other employee development systems.
- Methodically planned and managed coaching.
- Facilitating self-development via the process.
- Constructive, destructive and conventional feedback.
- Giving and receiving feedback.
- Problem ownership.
- Problem definition.
- Problem clarification and resolution practices.
For a full programme descriptor or to discuss delivery options and volume discounts, contact Tom Watkins.
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